Enquiry routes feel exposed
We checkDo forms ask for symptoms or diagnoses? Are replies sent to shared numbers?
We deliverMinimal-data enquiry forms, discreet contact choices and a confidential reply process.
We measureEnquiries received and answered within the agreed time.
Information feels clinical or stigmatising
We checkIs the language plain, calm and free of labels?
We deliverPractitioner-reviewed, stigma-free service and first-visit pages.
We measureConsultation enquiries from the website.
Urgent needs mixed with routine enquiries
We checkIs urgent-support guidance clearly separated from booking?
We deliverClear urgent-support instructions and helpline information, kept apart from routine booking.
We measureUrgent guidance visible on every contact page.